Request Housing

Adjusters

Added Value Each Step of the Way

Utilizing TA for temporary housing results in a more streamlined, effective and measurable process that minimizes your cost, reduces your risk, and increases your customers’ satisfaction at each stage.

Starting with initial contact, we talk with your policyholders at length to carefully explain the transition process, set clear expectations, and most importantly, assure them that we’ll be there each step of the way. Our passionate, experienced and responsive team then follows-through on our promise by delivering the highest level of service and care possible, providing peace of mind to both you and your policyholders throughout the life cycle of the claim.

TA's proven process enables you to settle property claims more quickly while increasing policyholder satisfaction. Explore a sample TA claim process below.

Adjuster Calls TA With Referral, Claim Initiated

  • Adjusters have three ways to submit a claim: over the phone, via email, or online.
  • Our team assigns a single point of contact with a 360° view throughout the process, ensuring consistent and effective communication. 
“This is the most stressful situation I’ve ever been through.”

TA Contacts Policyholder

  • A TA Caretaker contacts the policyholder within 30 minutes of receiving the claim.
  • TA determines what accommodations best fit the needs of the policyholder and their family. 
“Glad I understand what will happen next and when.”

TA Coordinates Hotel and/or Long-Term Placement (LTP)

  • If a hotel is needed booking confirmations are available 15 minutes after we make policyholder contact. 
  • Long-Term Placements options for stays 30 days or longer are available for adjuster approval within 24-48 hours.
  • Options are Like, Kind, and Quality, within ALE budgets, and based on policyholder’s common travel patterns. 
“I am so grateful that this has gone smoothly.”

Policyholder Move-In

  • TA ensures every property is furnished and has been viewed by the policyholder before move-in. 
  • Payments and security deposits are mailed overnight to landlords nationwide. 
  • Our Caretakers follow-up within 24 hours of move-in to ensure the process goes smoothly.  
“I will renew & share my good experience with with others.”

Policyholder Move-Out

  • TA tracks and monitors ALE spend vs budget and reports to adjuster. 
  • Our Caretakers handle any lease extensions and/or vacate notices. 
  • 98% of policyholders placed in temporary accommodations are satisfied or extremely satisfied with the way their claim was handled.