Paula’s biggest reason for joining TA in 2011 was to help people in need. Her skills in finding the best solution in a crisis are used every day by adjusters with displaced policyholders. Paula focuses on increasing efficiency in her own work as well as in the work of her team. Account management doesn’t stop with the account manager, which is why Paula stays connected with team members at every stage of the claim cycle. Before joining Temporary Accommodations, Paula worked as a Regional Account Manager for Abbott Diagnostics introducing innovative diagnostic testing and medical device technologies to the medical industry. She was quickly recognized as a leader among her peers and by the end of her tenure received recognition as an outstanding performer in customer service and operational processes improvement. Temporary Accommodations is able to provide the best customer service because we always have someone who truly cares about victims ready to answer their call. While TA is regarded as the most compassionate temporary housing service in the industry, Paula hopes that in the near future we become recognized as the “Gold Standard” of property claims management. Our exemplary claim handling process relocates victims into a temporary house that is as comparable to the comforts of home as quickly as possible. Paula believes process efficiency is the best way to deliver valuable temporary housing solutions to our clients. She seeks to use customer feedback, whenever possible, to improve our teams service to adjusters and the victims they represent. Since Paula has joined the TA family, we have been able to significantly cut down our downtime to placement ratio, and make adjuster/policyholder communication streamlined.
I Believe In:
Putting customers first and providing the best customer service possible through understanding and integrity.
I am Inspired By: