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A Temporary Housing Partner You Can Trust

The manner in which your housing provider handles your claim sets the stage for all other claims filed in connection with the loss. That's why you need a partner you can trust to get the job done right.

When you partner with TA, you can trust that we will consistently provide you with most cost-effective, convenient, and comfortable temporary housing possible, 24/7/365. We do this with unsurpassed integrity, service, innovation, and attention to detail on each and every assignment.

You can also trust that you, and every policyholder we care for on your behalf, will be given our highest priority and utmost dedication, evidenced by our 98+% policyholder satisfaction rating. We share your passion for your policyholders and will set the stage for success starting at our First Notice of Loss (FNOL) throughout the entire life of the claim.

Consistent

  • Extensive ALE/Insurance industry expertise
  • Assigned single point of contact with 360° customer view
  • Territory-based support teams with extensive local housing market knowledge
  • Status updates throughout the claim life cycle

Cost-Effective

  • National network of name brand hotels
  • Discounts from 10% to 40% off BAR
  • Hotels secured and paid for with a TA credit card
  • Tiered options for furnishings and housewares
  • Access to a large inventory of LTP housing at reduced rates 
  • No third party housing solutions
  • Flexible billing options

Convenient

  • Single 800# for all of your ALE needs
  • Like, Kind and Quality placements nationwide
  • Hotels, Homes, Apartments, Condos, Travel Trailers & Mobile Homes
  • Elite Adjuster™ secure portal/program to manage claims, get quick-turn FRVs and more
  • Multi-channel communications, e.g., Click to Chat, text messaging
  • Automated processes such as one click extension requests and approvals

Comfortable

  • Flexible furnishings and housewares packages
  • Family-friendly communities
  • Pet-friendly and special needs housing options

Integrity

  • Clearly defined/communicated policyholder expectations for predictable outcomes
  • TA’s core values instilled in each employee through ongoing training and communications
  • TA Cares program focused on customer service excellence and Community Giving

Service

  • Placement specialists available 24/7/365 – every call is answered by a live person
  • Policyholder contacted within 30 minutes or less
  • Housing options within 24-48 hours
  • Best price and lease negotiated for each claim
  • Expedited team lodging and provide onsite assistance for major CATs
  • Specialized catastrophe and crisis training for adjusters and TA employees

Innovation

  • Scalable model that enables quick ramp up for special situations such as CATs
  • Unparalleled technology tools for optimal operational efficiency
  • ALE spend vs. budget analysis
  • Robust and customized reporting capabilities
  • Integrated data security platform (StandGuard™)
  • Background checks on all TA employees

Attention to Detail

  • Proactive claim management from move-in to move out
  • In-depth lease review
  • National account coverage responsible for adjuster training/implementation
  • Spanish and Asian speaking staff plus translation services for 175 languages
  • Assistance with contract compliance and implementation
  • Ongoing research to stay abreast of ALE insurance industry trends